Wheaton is proud to be a top service provider for the General Services Administration. Wheaton’s consistent high scores in the GSA Performance Index are a result of our customer first philosophy. Our dedication to quality service, competitive pricing and award-winning safety performance make Wheaton the carrier of choice.
Quality Assurance Program (QAP)
Wheaton's Quality Assurance Program ensures communication between Wheaton's corporate office and the customer. From the point of origin to the final destination, approximately ten phone calls are made to ensure quality performance. It is this ongoing, proactive communication throughout the move that enables Wheaton to provide the customer with quality service. As we move your life, we monitor every step of the relocation process to ensure that you’re completely satisfied.
Participation in CHAMP
Wheaton is qualified under and supports the General Services Administration Centralized Household Goods Traffic Management Program (CHAMP). This program provides federal civilian agencies a framework for efficient and economical transportation of their employees’ household goods from one official duty station to another.
Through the CHAMP Transportation Management Services Solution (TMSS) system, we coordinate moves with those federal agencies who prefer to administer their relocations through this GSA system.
Innovative Pricing Programs
Wheaton also offers industry-competitive pricing through CHAMP. We can also tailor a specific pricing program to meet your needs if you do not operate with CHAMP.
Complete Customer Support
Our Customer Service Department can answer questions about your move while it's in progress. Simply call the Wheaton customer service toll-free number 1-800-248-4810, or send an email to wheatoncustomercare@wvlcorp.com.
For more information about Wheaton or to request a proposal, contact our GSA Department directly at 1-800-985-2468, ext. 486 or email us at fedgov@govmove.com.
